Frequently asked questions are answered here. If your question is not answered, please do not hesitate to contact us. You can reach us directly via the contact form or by e-mail.

Questions about orders

When will my order be shipped?

Your order will be shipped to you within 48 hours on weekdays.

With which forwarder will my order be shipped?

Your order will be shipped via DHL.

Can I cancel my order?

Yes, it is no problem at all to cancel your order. If the item is already on its way, it can be returned free of charge.

Can I return my order?

Yes, you should like the headphones – if, contrary to expectations, they do not, you can return them free of charge (within the EU) within 14 days of purchase and without giving any reason. Further information on shipping

Shipping to which countries?

We deliver the hër headphones worldwide.

How high are the shipping costs?

Free shipping worldwide – there are no shipping costs for you. Further information on shipping

How does payment via Amazon Pay work?

You pay safely and easily with your Amazon account – it’s fast and you don’t have to sign up on our site.

How does credit card payment work?

You pay safely and easily by credit card. Payment processing is handled by the service provider PayPal PLUS. No PayPal account is required.

Questions regarding headphones

What materials are the headphones made of?

Leather, metal, plastic. The headphones are CE certified and meet the highest standards.

Questions regarding the business

I have a blog and would like to report about you.

We are happy if you like the headphones and would like to report on them. You can find more information about the brand in our About section. Feel free to contact us directly by e-mail.

I have an instagram channel and want to report about you.

We are happy if you like the headphones and would like to report on them. You can find more information about the brand in our About section. Feel free to contact us directly by e-mail.

Is there a store where I can test the headphones?

Yes, the headphones are available in well-known stores all over Europe. If you wish, you can test the headphones by ordering them in our online shop. You can test your headphones at home and send them back free of charge (within the EU).